SHIPPING & RETURNS
It can take up to 48 hours to get your order out of the roastery, and the coffee is always fresh. We know what a difference it makes when coffee is roasted and delivered within 48 hours. We also know that coffee can be ordered with the intention of getting it as soon as possible. We have set up a system to get the freshest coffee shipped to you as soon as possible. Usually, our processing time is less than 24 hours, but this may vary depending on the shipping schedules. We ship via USPS and UPS, Monday through Friday. These carriers also observe most national holidays, so that may affect shipping times. If you order online, we'll send you a notification via email when your order has shipped along with the tracking number. If it's been 48 hours and you still have not heard from us, please let us know by emailing email@example.com.
We currently do not ship internationally.
We do not ship coffee that is ground. All our coffees are roasted and packaged fresh. You will receive them as whole beans and trust us when we say, this is the best way to receive coffee. The freshness is kept inside each bean and when you grind it at home, you will smell and taste all the fresh aromatics and flavors just how coffee is intended to be consumed. The second you grind your coffee, it starts to oxidize which accelerates the aging process. If you do not have a grinder at home, reach out to us and we can recommend some excellent home grinders. Come into our shop if you are local (Los Angeles) and we can even sell you one from the store. We will also show you how to use it and what settings would work best for your coffee brewing preference. We are always happy to help here at Laidrey and make your coffee drinking experience pure bliss.
We can't accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you any any issues with your coffee, or if there are errors in your order, please contact us at (818) 938-9304 or email us at firstname.lastname@example.org within 30 days of receiving your order. We're happy to help you find something you'll love or issue a refund. If you are a local Los Angeles resident, please feel free to come into our shop and we will try to better assist you in what you are looking for in terms of coffee.
We'll gladly accept returns or exchanges on defective or unused items. We can't accept returns on used items such as cups, t-shirts, or any other non-coffee item(s). Please be sure all non-coffee items are returned or exchanged within 30 days of the purchase date. Items purchased online can be returned by mail or in-store.
You can email us your order number, name, reason for return, and the item and quantity you wish to return to email@example.com or give us a call at 818-938-9304. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.